Because of my commitment and passion for quality control, our rods enjoy a 99.5% flawless performance, but that .5% does exist and I personally want to make sure 100% of my customers are happy with our products for from the first cast and long after. If you need a replacement tip top, do NOT file a claim. Click Here to order.
5 Year Warranty
Here at Kistler, we have proven to the industry that we manufacture the very best fishing rods at the very best value. Each rod is carefully selected, tested, and built by hand right here in Texas. Therefore, you can relax and know that Trey Kistler will back up your rod purchase with a warranty promise against manufacture defect or component failure for Five years.
File Warranty Claim
Fill out the information completely. We'll get back to you within 1-2 business days.
Replacement Rod Sections which include all components affixed = Free for first 12 months
*Customer Warranty Fee after 12 months up to 30 years = $99
*Fee subject to change.
Repairs on Rod Sections - Free for first 12 months
After 12 months - 30 Years = Nominal Fees for new guide, tip or reel seat or cork repairs.
30 Year Limited Parts and Workmanship Warranty
Warranty 1 Year Limited Parts and Workmanship
Who Should File A Claim?
If the graphite blank, line guide, reel seat on your rod should break or fail during its specific warranty period, file a claim form below. If it is clear to our expert warranty department associate and Trey Kistler that the break was due to manufacturer defect while reviewing the claim information such as original registration, receipt, the reason for breakage and if you are the original owner then we will repair or replace as soon as possible.
You might be asked to return your damaged rod to our factory for inspection if the claim form information is insufficient or is questionable but in many cases, we can save you the trouble and money thanks to our efficient system. The more honest, accurate, and complete the claim form, the quicker the turnaround time is.
The warranty by definition is not intended to cover accidents, abuse, neglect or normal wear and tear. The warranty is not intended to be a 'lifetime replacement coverage' for rods that have outlived their respective warranty proration period nor is the warranty intended to cover "unknown causes of breakage or damage" after the proration period respectively.
Kistler reserves the right to void any warranty claim. Obviously, we can’t cover accidents caused by rod lockers or clumsy feet damages, so that we can cover legitimate claims for valued customers for years to come.
To process a warranty claim efficiently, please completely fill in the Warranty Claim Information Form below. Within 48 hours (during the workweek) our warranty department associate will be in contact with you via email or phone about your warranty claim replacement options.