Return Policy


How To Return An Item

We want you to be happy with anything you purchase from us. We will gladly exchange your item, but we would like to know what the problem was. You must return the item within 30 days of your purchase.

  1. Please email orders@kistlerrods.com to request a refund and we will assign a return authorization number.
  2. Mail your returned item to:
  • Kistler Custom Fishing Rods
  • Returns Department Return authorization number
  • 30603 Beyette Rd
  • Magnolia, TX  77355
  • Include in your package a signed letter stating the reason for your return and the original receipt.

Return Exceptions

Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Exchanges

If your clothing item has not had tags removed and is in like new condition, you may exchange your clothing item for a different size or color.